Check Order Status

By Appointment Visits

Visits by appointment in advance
Toll-free: 888-200-7820 | 202-470-3030

Phone Hours - Eastern

Monday - Boutique is closed
Tuesday, Wed, Thursday 10:00AM - 6:00PM
Fridays - 8:00AM - 3:00PM
Saturday - 8:00AM - 3:00PM
Sunday - Phones closed
Consultations hours differ
Order Updates/Returns/(Weekdays only)

Email Support Hours

Tuesday thru Friday 10:00AM - 6:00PM
Order Updates/Returns (Weekdays only)

Text Hours & Tech Support Hours

Tuesday thru Friday 11:00AM - 4:00PM
202-643-MERA(6372)(Text only)
Weekend texts returned our next business working day.


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We would like to hear from you about your recent order.....

Order updates and current orders questions are handled Tuesday - Friday Only

We offer real reliable help. If you have any questions or concerns, we're here to help. Please consider browsing our HELP FORUM for fast answers to common questions. If you still can't find an answer, no problem, just submit your request below; please include your Order Number, so we can quickly locate your order.  The ship dates for your merchandise is listed in your account or on your invoice that was sent to you at the time of purchase. You can log in and reset your password online. You can log in and send a direct message to the order desk.


Tracking Your Package is easy. You get your own personalized tracking page...

When your package ships, you will get notifications...


If you have more questions, fill out the form below and we will check the status for you. You will need your order number or email used when you placed the order. If you forgot your order#, we will look up by email and your name.  If you don't know your order# just put 0000.