Check Order Status

Store Location By Appointment

1200 Potomac Street NW
Washington, DC 20007
Toll-free: 888-200-7820 | 202-470-3030

Phone hours - Eastern

Tuesday thru Thursday 10:00AM - 6:00PM
Friday & Saturday 11:00AM - 4:00PM
Appointment hour differ
Orders are accepted online 24/7

Text Hours & Info

Same hours above
202-643-MERA(6372)(Text only)
Text is closed Sundays and Mondays
Allow up to 1 hour for a response or less


share-on-instagram.jpg instagram.jpg

We would like to hear from you about your recent order.....

Order updates and current orders questions are handled Tuesday - Friday Only

We offer real reliable help. If you have any questions or concerns, we're here to help. Please consider browsing our HELP FORUM for fast answers to common questions. If you still can't find an answer, no problem, just submit your request below; please include your Order Number, so we can quickly locate your order.  The ship dates for your merchandise is listed in your account or on your invoice that was sent to you at the time of purchase. You can log in and reset your password online. You can log in and send a direct message to the order desk.


Tracking Your Package is easy. You get your own personalized tracking page...

When your package ships, you will get notifications...


If you have more questions, fill out the form below and we will check the status for you. You will need your order number or email used when you placed the order. If you forgot your order#, we will look up by email and your name.  If you don't know your order# just put 0000.