Contact Bella Mera
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Contact Bella Mera
By Appointment In Store
Scroll down for the Contact Form
We love getting to know our customers! In person or online, we're always available to answer your questions, give shopping advice, and lend a helping hand. Please ask anything you would like and we would be happy to assist you. Be sure to include all the details, style number, designer, event date and other important information we should know. Please consider browsing our HELP FORUM for fast answers to common questions.
Support@BellaMeraBridal.com (Replies are sent Tues to Friday 9-5pm, EST)
Technical Support may be the only emails replied to on Saturdays
PHONE HOURS (EASTERN)
Washington DC Clients: 202-470-3030 | Toll Free: 888-200-7820 | Virginia Clients 540-687-6785
You will find that help isn't as far away. Our representatives are available by phone with the hours listed below to answer your questions or address your concerns. Hours can change by the season & without notice. By Appointment In Store, which means advance appointments are required. Appointment hours do not reflect phone hours. All hours are Eastern.
Tuesday - 8:00AM to 5:00PM
Wednesday - 8:00AM to 5:00PM
Thursday - 8:00AM to 5:00PM
Friday - 8:00AM to 12:00PM
Saturdays - *10:00AM to 3:00PM (*Limited Email Support Available For Product Help)
*On weekends we offer Appointment Support on our Back Line# only, this phone number is given to clients who have appointments during the weekend. You may be able to find Live Chat Support during the weekend or send a message online or by CLICKING HERE or clicking the HELP button in the lower right corner.
ORDER UPDATES - RETURNS - MANAGEMENT CONCERNS
Any questions for current order updates, management concerns and returns are handled Tuesday to Friday only. Weekend inquiries or after hours messages will be returned during weekdays & during business hours.
RETAIL STORE LOCATION BY APPOINTMENT ONLY
1200 Potomac Street NW | Washington DC | 20007
Georgetown | M Street & Potomac | 1 Block from Georgetown Cupcake
ACCOUNT LOG IN
If you have already placed an order, you can log into your account to submit a message.
If you have forgot your password, reset it online and we will set you up with a new one.
LIVE CHAT & AFTER HOURS SUPPORT
Live Chat is available at various times on the website in the lower right corner (look for the HELP logo) or CLICK HERE. Support requests can be submitted 24/7. If you submit a support request below, we will respond and you will get a response within 1-2 Business Days. Please check your spam folder.
EMAIL THE OWNER
We work hard to make Bella Mera Bridal a great place to shop, but we aren't always perfect. If you have feedback for us, why not tell the owners of the company directly? Compliments are welcome, too. Email: Management@BellaMeraBridal.com. Responses are Tuesday to Friday only and if we have made an error, we'll be sure to make it right. Requests after 1PM, Eastern are handled that next Tuesday when Customer Care opens back up.
WEBSITE COMMENTS, SUGGESTIONS OR WEB GLITCH?
Have you experienced a technical glitch while visiting BellaMeraBridal.com? Nobody like those, yikes! Please tell us all about it so we can fix it ASAP. Maybe you have a comment or suggestion on how we can serve you better? Did you find everything you were looking for? Are there products or brands you wish we carried? Please send along your suggestions for improving our web site, our product mix or anything else.