With the Covid-19, we know traveling is limited or you want to stay home during this time. We have you covered, if you need to try on sample dresses from home or want to host your at home bridesmaids party , we are offering them with our Try On At Home Sample Dress Program.
Let's all join in, support each other and protect ourselves!
Ladies & Gents! Let's still move forward if you have an upcoming event. We're here to help you along the way.
We wish you all the best right now, please know we're around and ready to take your call, text or email. Our hours are limited but we're around! In Person appointments have been closed due to COVID-19. Keep in mind that we are seeing an increase in customer emails, text and emails requests so it may take a few days for us to get back to you. We thank you for your patience and patronage in advance. The policies listed online we will honor for every customer and the policy is the same for all customers. We know some can't make it down to see us, but you can order online, shipping is on us!
We are closely monitoring news and reports from the Centers for Disease Control (CDC), you can visit the CDC website here. We are taking precautionary measures to ensure the safety of our clients and staff. As the situation continues to evolve, we're working hard to minimize any disruptions & get items shipped out right away.
Place orders online 24/7, Shipping is Free for orders $45+
We understand these can be rough & difficult times for many, so we have created some online offers to help those who need to save more than ever.
We have some dress samples to send for trying on at home. Find out more about Try On Samples
Bill Levkoff & Dessy are taking orders as usual for rush or standard orders
Feeling uneasy about special order dresses over 9 weeks, see our Quick Ship Dresses
Bel Aire Bridal is taking up to 6-7 weeks for new orders, if you need it sooner, please reach out first
Watters - Wtoo is not taking rush orders, but you can place standard orders
Need something sooner? See our Fast ship tab for quick shipping merchandise
What we're doing during this time
This coronavirus will not get us down! Let's work together, carry on and support each other. We're closely watching everyone's event dates and doing our best to follow up with all of vendors/brands. In an effort to maintain a healthy environment, with the given Coronavirus situation we are being precautionary in an effort to protect & provide safety to all of us. When receiving, packaging and preparing your shipment, please be rest assured, we're following & have always handled packages with the utmost highest hygiene procedures & with new notes from government health authorities about precautionary measures. We are cleaning any touch points,wiping down store handles and hand washing quite often in addition to using hand sanitizer.
Appointments & Virtual Options
We have temporarily suspended appointments, please see the appointment page for details. But we have added some Virtual Options you can use now such as Try On Samples thru mail, scheduling a consultation call or requesting more detailed photos of your top 5 dresses, you choose the 5 you from our list and we will put them on a Mannequin for a fee, see the appointment page. If your worried about an appointment or hours of availability, please place your order online with free us shipping.
Previously placed orders
If you placed your order before January 30th, we could see a slight delay in shipping your bridesmaids dress. Our customer service team is hard at work following up with our vendors regarding the COVID-19 and we ask for everyone’s patience and understanding during this incredibly busy time with customers calling in asking about orders.
We are unable to rush the production of any orders for Watters- Wtoo Collection. We recommend placing your orders at least 4-5 months before your event date to ensure you have it on time for your event.
If your order ship date has passed and you have not heard from us, go ahead and reach out to us via email with your order number and event date. We have been trying to update everyone, we do apologize if you have not received a call yet.
Bel Aire is not taking any rush orders at this time.
People are asking if the virus lives on packages. This is direct from the CDC. "In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods. Information will be provided on the Coronavirus Disease 2019 (COVID-19) website as it becomes available".
Thank you for your patronage and trusting us with your orders for your most memorable events
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