10 DAY RETURN & STORE CREDIT POLICY
We know that most of our customers are buying for a special event and you need a little time to see if something matches or fits just right. We'll always do our best to take care of customers. We guarantee that we'll hold up to our policy 100% for every customer and treat everyone fairly. We are very transparent about the policy upfront and this is posted online 24/7. It's just how we want to do business with you and maintain a good relationship with you. **In Store all sales are final**
What types of refunds are available?
- Store Credits - Any order placed after 11/21/17 is eligible for store credit minus any free shipping and you pay for shipping back. Rush fees are not eligible for store credit or sale items/final sale/clearance. Items listed on the non-returnable area below are not eligible for store credit. Use your store credit towards Veil or Gown Preservation, Jewelry, Shoes, Purses, Gifts or anything on the website. Store credit has no cash value, must be redeemed for merchandise not shipping.
- Refunds - Funds are sent back to your original payment in US Dollars
What are the Return Guidelines?
- Request a return within 10 days total from when the items show delivered from the carrier & only 3 days only for Milano Dresses. Our return form is available 24/7 at the bottom of this page and is time stamped and you will receive a confirmation email within minutes of submitting your Return Form. After you have been issued an Return Authorization Number, you have 5 total days to send your tracking number, the item MUST be postmarked by the 5th day or the return will not be accepted and your package will not be accepted/sent back (15 days total combined time)
- Request your return by filling out the Return Form at the bottom of this page
- Returns will not be accepted after your Wedding or Event date
- Returns must be in original condition - original tags in the same place, unworn, unwashed, unaltered, undamaged, clean & free of lint and hair with no markings
- Our return address only accepts Authorized Pre-Approved Packages. Returns can only be sent back with approval. The return address is NOT the same as our store address
Items that cannot be returned:
- Special Order items that were ordered specifically for you this includes bridesmaids, fabric orders by the yard, flower girl and junior bridesmaids dresses. Only Dessy in stock dresses are returnable within 30 days starting 11/1/17 and forward.
- Personalized and dyed items are final sale, no returns, no exchanges such as veils with custom blushers added and wedding veil colors or sashes that are gold,oyster, blush, black, mocha, rum pink and champagne are non-returnable
- Any items from the Erica Koesler Collection, Altered Items, Furs, Slips, Earrings, Necklaces, Garment Bags, Bridal Veil/Hanger Clips, All Jewelry (except Kenneth Jay Lane is returnable)
- Undergarments/Slips, Bra/bra cups are final sale with no returns, no exchanges.
What if I need to get new merchandise before my return is complete?
New merchandise or replacements cannot be shipped out unless you place a new order as we do not offer exchanges. You will have to place a new order for your new merchandise with the current processing times. Your new return or store credit is sole and separate from the new purchase. We would be happy to find a faster option, if needed, just call us. If you choose store credit, you can wait to purchase new items until your store credit is approved.
Can I cancel my order?
Our order platform and shipping systems are designed to send orders right away to our manufactures with sensitive shipping dates. Therefore we cannot change, cancel, transfer funds or exchange goods. If you contact us within 1 hour of placing your order and need to make a small change, that may be doable. If you approved a special order or special dates for your order and then change your mind, we cannot cancel your order. We are niche boutique and most merchandise is custom ordered to your specifications just for you.
What can I expect to be deducted out of my return or store credit?
Your refund or store credit will be minus any Free Shipping Fees, Rush Fees & and the Original Shipping charge of your order is non-refundable. Any Free promotional items such hanger clips, garment bags, etc. are not returnable and will be charged full price. If you received a free garment bag; we will deduct out the full price for that item.
Wedding Veils, Headpiece, Hair Accessories, Tiaras or Wedding Sash/Belt
All Orders placed prior to 11/21/17 - A Return Fee of 20% fee and Cathedral Veils are 25% return fee & you pay for shipping back to us & shipping is non-refundable. Any order placed from 11/21/17 to 12/31/17 will only incur a fee of $15.00 to return and you pay for shipping back which is non-refundable. Even if your order does not arrive to you until after 12/31/17, you will still have this policy in effect. Please note merchandise below $95.00 a $15 minimum return fee will apply. Wedding Veils WITH additional sewn/velcro blushers added to your veil or any custom modification will not be accepted for a return due to customization. ALL ERICA KOESLER ITEMS ARE FINAL SALE.
We will exchange one (1) time for a $10 fee and you pay for shipping OR A Return Fee of 20% fee will apply would apply if you want to return the shoe for a refund. You pay for shipping back to us & shipping is non-refundable. Shoes must be unworn with no toe markings or worn bottoms.
In stock dresses by Dessy, Peace of Mind Brand, Raga, After Six, Lela Rose, Jenny Yoo, Social or Alfred Sung
These are the only bridesmaids & dresses that are returnable and they are shipped to you in 1-4 weeks or less, they are clearly marked in stock program. Regular orders are not returnable. You can order it, try it on and return it if you don't love it (*UNALTERED*). Security tag must be attached and no stains with original tags. A Return Fee of $20.00 fee will apply & you pay for shipping back.
In Stock Womans Tuxedo By Dessy
You can order it, try it on and return it if you don't love it! Security tag must be attached and no stains with original tags. A Return Fee of $20.00 (per item, which means if you purchased the Tuxedo Jacket and Tuxedo Pants, the return fee is ($20 per item, not per order) & you pay for shipping back.
A Return Fee of 20% (per item) for Milano Formals returns or store credit & you pay for shipping back to us ****YOU HAVE 3 BUSINESS DAYS TO NOTIFY FOR A RETURN*** We will not accept a return after your event date or if the dress has been worn. Milano Bridesmaids Dresses are non-returnable.
We closely inspect every piece of merchandise that leaves for shipping and photos of your product will be compared to the original photos when the shipment was sent out. We photograph merchandise upon shipment with your packing slip and the box before shipment. For defective or damaged items, the issue must be reported within 2 business day of receiving the shipment. We will not accept returns because you ordered the wrong size, chose the wrong color, accidentally damaged your item or the event cancels. To report such items, contact us immediately via Support@BellaMeraBridal.com & verbally at 888-200-7820.
A defective dress would be a zipper missing or something drastic (we have never seen a missing zipper, this is an example), not size claims or color claims. We inspect every shipment for the color, size and fabric that you chose personally. If we did not send that, we will gladly correct any issue asap. However, if we sent you exactly what you ordered, we will not take any claim.
If you have accidentally damaged your own merchandise as it can happen, we can assist you with a promo price on another item only. Depending upon stock availability, Bella Mera Bridal will attempt to replace defective or damaged items. If a replacement cannot be issued, you will receive a store credit only for the purchase price plus shipping and handling fees for the item(s). A refund will only get issued if we do not have that item available.
What if I buy multiple wedding veils, headpieces to try them on at home?
If your a bulk shopper or prefer to see before you decide to keep the merchandise. Our policy is one return per customer, per card or same address in the same category within a 45 day period. Example, if you buy multiple wedding veils, only one item will be accepted for a return. Placing multiple orders does not negate this policy, we have systems in place to know if its the same person ordering and trying to place multiple orders to try on each item and return them. In addition, if you buy merchandise, return it for refund, then purchase another item from the same category (IE: Return a veil, buy another veil) within the 45 days, you cannot process a return,as you have already exhausted your 45 day return guideline. We are Niche Boutique and do not offer try on services at this time. This only applies if your buying multiple items of the same thing.
What are the next steps to process my return?
Credit Card refunds are done on the 28th of every month.We'll credit your original account of payment during that time, which will show on your next statement for credit card returns, depending on the issuing bank and/or billing cycle. Start your return by filling out the return form below within 10 days or 3 business days for Milano Dresses and once submitted you will see a confirmation email with more information.