Return/Terms/Conditions

 

We want you to love your Bella Mera purchase! Please review our policy carefully before completing your order:

Return Window & Process

• Returns must be requested within 10 days of delivery
• All returns are issued as store credit to use on BellaMeraBridal.com (no expiration, non-transferable to cash)
• A return processing fee applies to cover our costs (typically 20% of item price)
• You're responsible for return shipping costs

Items That Cannot Be Returned

• Rush orders (all sales are final)
• Rush processing fees and original shipping charges
• International orders (all international sales are final)

Important Notes

• We don't offer direct exchanges. To receive a different item, please request a return for store credit and place a new order
• This policy is available 24/7 on our website for your review before any purchase
• International customers are responsible for any duties, customs fees, or import charges

Our Quality Guarantee We guarantee your order will arrive in the correct size, color, and specifications as ordered. If we make an error, we'll make it right promptly and fairly.

Order Cancellations If you need to cancel an in-progress order, please contact us immediately. Since most items are custom-made or final sale, a 35% cancellation/restocking fee may apply. Approved cancellations will be refunded minus this fee.

Payment Disputes Any chargebacks or payment disputes will automatically void eligibility for returns or store credit.

Ordering Guidelines & Important Policies

Please read these policies carefully before placing your order to ensure a smooth experience.

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Rush Orders & Expedited Shipping

All rush orders and expedited shipping fees are non-refundable and considered final sale.

Understanding Production Times vs. Delivery Dates

• The date you enter at checkout is your preferred delivery date, not a guaranteed ship date
• If your item has a 2–5 week production time (as shown on your invoice), it will ship within that timeframe regardless of your requested date
• We fulfill orders exactly as placed and follow the stated production schedule
• To receive your item by a specific date, please select the appropriate rush service and shipping method during checkout

Weekend & Holiday Orders

• Orders placed on weekends before a Monday or Tuesday holiday will be processed 2 business days after the holiday
• Please avoid placing rush orders around national holidays whenever possible
• Rush production days only count business days when USPS and UPS are operating
• For orders placed on weekends: if a 1–3 business day rush is selected, the countdown begins after any holidays 
• Days when our office is closed do not count toward rush production time

Planning Ahead We strongly recommend allowing ample time for shipping, processing, and any alterations or fittings you may need.

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Product Specifications & Responsibilities

Colors - Belts & Veils All white belts and white veils are final sale with no exceptions.

Colors - Dresses We make every effort to display accurate colors on our website, however:

• Monitor settings, lighting, and screen calibration can cause colors to appear differently than the actual fabric
• Photography lighting and reflections may affect how colors appear online
• Color swatches are available on our website for reference
• You are responsible for the color selected on your invoice

Before Ordering:

• If you're uncertain about a color, please contact us before placing your order
• We recommend visiting your local bridal retailer to view the designer's physical swatch chart
• For bridesmaids: confirm your color selection with your bride before ordering
• Colors cannot be compared across different manufacturers or by searching online

Sizing

• You are responsible for selecting your own size based on the measurements provided
• All sizing follows U.S. standard measurements
• Measurements are used to determine the closest available size on the manufacturer's chart
• Garments are not custom-made to your exact measurements
• Please select a size that will comfortably accommodate your measurements

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Processing & Shipping Timeline

Understanding Your Order Timeline

If your item shows a processing time of 3–5 weeks, it will ship at some point within that window.

Rush Service vs. Shipping Speed: These are two separate services that work together:

• Rush Service = How quickly we produce your item (selected on product page)
• Shipping Speed = How quickly it travels once shipped (selected at checkout)

Example: If you select a 10-day rush service + Overnight UPS shipping:

• Your item will be ready to ship in 10 business days
• Once ready, it will ship via Overnight UPS

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Order Changes & Cancellations

Our Automated System Our fulfillment platform is highly automated and begins processing orders immediately even after business hours. Because of this, we cannot change, modify, or cancel orders once placed.

Cancellation Requests

• Email requests do not cancel orders
• Cancellations must be requested by phone only: 888-200-7820
• You must speak with a representative and receive a Cancel Confirmation Number
• Cancellations are handled at our discretion and are not guaranteed

If a Cancellation is Approved:

• A 35% cancellation/restocking fee will apply to each order
• For bridal parties with multiple orders, the 35% fee applies to each individual order due to the administrative work involved

Alternative Option: If your order is not eligible for cancellation but qualifies for return, you may return the merchandise following our standard return policy (return fees and shipping costs apply).

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Unclaimed or Undeliverable Packages

If Your Package is Returned to Us

We will contact you at the email address on your invoice if a package is returned as unclaimed or undeliverable.

First Attempt (One-Time Courtesy):

• If we don't receive alternate instructions from you at Support@BellaMeraBridal.com, we'll resend to the original address
• Standard shipping charges will apply and will be billed to your card
• A $75 reshipment fee (domestic) or up to $250 (international) will be charged

Your Responsibility:

• Provide a correct and secure delivery address at checkout
• Monitor your tracking information
• Retrieve packages promptly
• We fulfill our obligation by shipping to the address on your invoice

Second Return to Us:

• We will attempt additional contact for an alternate address
• If the package is returned to us a second time, we will notify your credit card company that multiple contact attempts were made
• The merchandise will be considered abandoned property
• You will forfeit your claim to the item

Important Notes:

• Refunds are not provided for unclaimed or returned packages, as most items are final sale
• Shipping and rush charges are always non-refundable

Return Policy - Tiaras, Veils, Headpieces, Sashes & Accessories

(International orders are final sale and excluded from returns)

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Items Eligible for Return Consideration

Return Window: You have 10 days from the carrier's delivery date to submit a return request (based on tracking confirmation).

Items That Cannot Be Returned:

• All rush orders (final sale, no exceptions)
• Tiaras purchased as part of jewelry sets
• Accessories purchased with matching jewelry pieces
• Bulk orders: 2 or more items from the same category in one order (examples: two veils, two belts, two crowns)
• All dresses are final sale - this includes adult dresses, flower girl dresses, and all children's dresses

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Return Authorization Process

Step 1: Request Authorization If your item meets the eligibility requirements above, we will issue a Return Merchandise Authorization (RMA) Number.

Step 2: Ship Within 5 Days

• Your RMA number expires 5 days from the date it was created
• You must send us your return tracking number within these 5 days
• Your package must be postmarked by the 5th day

Important: Returns will not be accepted unless the package displays our Return Authorization Number.

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Required Return Condition

Your item must be returned in original, pristine condition:

✓ Security tags must remain attached and intact

✓ Original tags must be in their original placement

✓ Unworn, unwashed, and unaltered

✓ No damage of any kind

✓ Clean and free of lint, hair, or debris

✓ No markings, stains, or signs of use

Refund & Store Credit Policy

All approved returns are issued as store credit to your BellaMeraBridal.com account.

How Your Store Credit Works:

• Your refund will be calculated as the item price minus applicable return fees
• Store credit can be used toward any future purchase on BellaMeraBridal.com
• Your store credit balance never expires
• Store credit cannot be exchanged for cash or converted back to a refund

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This keeps you flexible for finding the perfect accessories for your special day while allowing us to process your return efficiently.

How Your Refund is Calculated

Your store credit will be the item price minus the following non-refundable costs:

Deductions from Your Refund:

• Applicable return processing fee (see Return Fees section below)
• Any rush fees you paid when ordering
• Original shipping charges (these costs were incurred when shipping to you)
• If you received free shipping: the actual shipping cost will be deducted from your refund
• For orders with 4+ items that shipped in multiple packages: if you return an item, you'll be responsible for the shipping fees incurred for that shipment

Free Promotional Items: If your order included complimentary items such as hanger clips, garment bags, silicone bras, or other promotional gifts:

• These items are not returnable
• If not returned with your order, you will be charged the full retail price for each promotional item
• The full retail price of any kept promotional items will be deducted from your store credit

In Summary: Your final store credit = Item price - return fee - rush fees - shipping costs - unreturned promotional items

 

All Dresses

• All flower girl dresses
• All children's dresses
• All adult dresses

Color-Specific Items

• Any item ordered in white (all categories)
• Wedding veils in the following colors: white, gold, oyster, shimmer/glitter, blush, black, mocha, rum pink, or champagne

Time-Sensitive

• Any return not requested within 10 days of delivery
• All rush orders (regardless of item type)

Bridal Accessories & Add-Ons

• Veils with custom blushers added
• Any modified veils (shortened, lengthened, or altered)
• Belts priced over $150
• Tiaras purchased with jewelry sets

Jewelry & Personal Items

• All jewelry (earrings, necklaces, bracelets, etc.)
• Shoulder jewelry and gown jewelry
• All undergarments: slips, silicone bras, petticoats, Flatter Me bras, bra cups

Men's Formal Wear

• Tuxedos
• Ties, cravats, and pocket squares
• Scarves and pashminas (men's)

Specialty & Custom Items

• Personalized items
• Custom-dyed items
• Fabric sold by the yard
• Fabric swatches
• All items from the Erica Koesler Collection

Ceremony & Reception Items

• Glass merchandise
• Ceremony accessories
• Reception décor and accessories
• Garment bags
• Furs and wraps
• Gloves

Condition-Related

• Items with missing tags or tags not attached in original placement
• Items showing any signs of wear or use

Geography

• All international orders are final sale with no exceptions

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Please review this list carefully before purchasing. These items cannot be returned under any circumstances.

 

Order Changes & Cancellation Policy

Our Automated Order Processing System

To ensure your items arrive by your special date, our ordering and shipping systems are fully automated and immediately transmit orders to our manufacturers with your requested delivery timeline. This rapid processing means we cannot modify, cancel, transfer funds, or exchange items once an order is placed.

Changes Within 24 Hours

If you need to make a minor adjustment to your order, please contact us immediately—preferably within 24 hours of placing your order. Small changes may be possible if your order hasn't yet been sent to production, but this is not guaranteed.

Why We Cannot Accept Standard Cancellations

As a specialty bridal boutique, nearly all of our merchandise is custom-ordered specifically for you based on your selections. Our designer vendors begin production immediately and do not accept mid-stream cancellations or modifications once manufacturing has started.

Important: Sending an email requesting cancellation does not automatically cancel your order. You must receive confirmation from us that a cancellation has been approved.

Special Orders & Rush Orders

If you've approved a special order, custom specifications, or expedited delivery dates for your items, these orders cannot be cancelled under any circumstances. The production process begins immediately to meet your timeline.

 

Wedding Veils

We do not offer exchanges on wedding veils. If you need a different color or style, you'll need to:

1. Place a new order for the desired veil
2. Process a return request for your original veil separately (subject to our standard return policy and fees)

Footwear Requirements

Shoes and footwear must be returned in pristine, unworn condition:

• No toe markings or scuff marks
• Soles must show no signs of wear
• Original packaging and tags must be intact

Wedding Date Deadline

Returns are not accepted after your wedding date has passed, regardless of circumstances. Please ensure you try on all items and request any returns well in advance of your celebration.

Final Sale Categories

The following items cannot be returned or exchanged under any circumstances:

• All items ordered in white (veils, belts, sashes, accessories)
• All jewelry (earrings, necklaces, bracelets, headpieces)
• Belts and sashes priced over $150
• All rush orders (any item with expedited production time)

Bulk Purchase Policy

Ordering two or more of the same item to compare at home (often called "bracketing") automatically makes both items final sale with no returns accepted. This includes:

• Two veils in different lengths
• Two belts to see which you prefer
• Multiple items of the same style in different sizes or colors

Each item is specially made or allocated specifically for your order, and we cannot accept returns when customers order duplicates to choose between.

Free Shipping & Returns

If your original order qualified for free shipping, the actual shipping cost will be deducted from your return refund. Free shipping was a promotional value, and we must recoup the carrier charges when items are returned.

Before You Order

If you have any questions about sizing, colors, materials, or whether an item will work for your needs, we encourage you to contact us at Support@BellaMeraBridal.com or 888-200-7820 before placing your order.

We're here to help you make confident purchasing decisions and avoid unnecessary returns.

 

 

Our Quality Control Process

Every item is carefully inspected before shipping to ensure it meets our quality standards. We photograph each product alongside your packing slip and shipping box as documentation of its condition at the time of shipment. These photos serve as our record should any issues arise.

Reporting Damaged or Defective Items

If your item arrives damaged or defective, you must report it within 3 days of the carrier's confirmed delivery date.

To file a claim:

1. Email Support@BellaMeraBridal.com with photos of the damage
2. Call 888-200-7820 to speak with our team
3. Include your order number and detailed description of the issue
4. Attach clear photos showing the defect or damage in your initial email

What Qualifies as Defective or Damaged

A defect or damage claim covers manufacturing flaws or shipping damage to the item itself, such as:

• Torn or ripped fabric
• Missing embellishments or broken components
• Incorrect construction or finishing
• Damage that occurred during transit

What Is NOT Considered a Defect:

• Ordering the wrong size (sizing charts are available on every product page)
• Selecting the wrong color (color swatches are available online, and we're happy to answer questions before you order)
• Buyer's remorse or change of preference
• Accidental customer damage after delivery
• Event cancellations or date changes

We personally inspect every order to verify it matches the size, color, and style you selected. If we shipped exactly what you ordered as shown in our pre-shipment photos, we cannot accept a defect claim.

International Orders

International customers must file all damage claims directly with the shipping carrier. We strongly recommend purchasing additional shipping insurance at checkout if you want your package insured. We do not provide insurance coverage for international shipments.

Shipping Insurance

Shipping insurance is available at checkout for all orders. Insurance cannot be added after your order has been delivered. We highly recommend insurance for high-value items or time-sensitive orders.

Resolution Process

If we confirm a legitimate defect or shipping damage (and our pre-shipment photos show the item was in perfect condition when it left our facility), we will:

1. Contact the manufacturer/vendor on your behalf to arrange a solution
2. Offer a repair or replacement if reported within 5 days of delivery and time permits
3. Issue store credit for the full purchase price plus original shipping if:
   • A replacement cannot be provided in time for your wedding date
   • The item is no longer available
4. Issue a refund only in rare circumstances where the item is unavailable and your event date is too close for a replacement order

Customer-Caused Damage

We understand accidents happen. If you've accidentally damaged your item after receiving it, we're happy to offer you a promotional discount on a replacement item, subject to inventory availability. However, we cannot accept returns or provide refunds/store credit for customer-caused damage.

Why We Document Everything

Wedding accessories are delicate, time-sensitive items, and we take great care to ensure every piece leaves our facility in perfect condition. Our photo documentation protects both you and us by providing clear evidence of the item's condition at shipment. If our photos show no damage when the item was shipped, we cannot honor damage claims that may have occurred after delivery.

How to Request a Return

Step 1: Submit Your Return Request

Complete our form below to begin the process. You'll need to provide:

• Your order number
• Item(s) you wish to return
• Reason for return
• Photos of the item in its current condition (with tags attached)

Step 2: Receive Your Confirmation

You'll receive two emails from us:

1. Immediate confirmation that we've received your return request
2. Detailed approval email within 5 business days containing:
   • Your Return Merchandise Authorization (RMA) number
   • Return shipping address
   • Specific instructions for packaging and shipping your item
   • Next steps in the process

Important: Items returned without an approved RMA number will not be accepted and may be returned to you at your expense.

Step 3: Ship Your Item Back

Once you receive your RMA number:

• Carefully package your item with all original tags attached
• Clearly write your RMA number on the outside of the package
• Ship to the address provided in your approval email
• Use a trackable shipping method (you are responsible for return shipping costs)
• Keep your tracking number for your records

Step 4: Inspection & Processing

After your return is delivered back to us:

• Please allow 5-7 business days for our team to inspect the item and process your return
• We'll send you a confirmation email once your store credit has been issued
• Your store credit will be available immediately for use on BellaMeraBridal.com

Return Condition Requirements

To receive your store credit, returned items must be:

• Unworn, unaltered, and undamaged
• Clean and free of lint, hair, or debris
• In original condition with all security tags and original tags attached exactly as received

If Your Return Is Rejected:

Items returned in unacceptable condition (worn, altered, damaged, missing tags, etc.) will be shipped back to you at your expense, and no store credit will be issued.

Items Not Eligible for RMA Approval

We will not issue Return Authorization Numbers for the following:

• Final sale items (as listed in our return policy)
• All rush orders (these are always final sale and non-refundable)
• Items ordered in white
• All jewelry
• Belts and sashes over $150
• Returns requested after your wedding date
• Bulk purchases (2+ of the same item)

If you submit a return request for a non-returnable item, you'll receive an email explaining why the return cannot be approved.