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International Policy & Info
INTERNATIONAL SHIPPING POLICIES AND INFO
(We ship to over 200 countries and accept most international credit cards)
*We do not take returns on international shipments*
How much duty, customs tariffs, VAT and/or taxes?
When purchasing products outside of your country, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be paid by you and these do not come to us and paid to your customs office; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; and therefore you should contact your local customs office for further information before placing an order with us. Additionally, when ordering from Bella Mera Bridal, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. The shipping fee you prepay us is only for shipping from us to you and DOES NOT include custom, duties or your countries taxes.
Here are some tools to help give you an idea only ahead of time of your extra costs, if you want to know more exact costs, only customs can provide this information.
How do I estimate my shipping fee?
Just add items to your Shopping Cart and click Checkout and you can see what our shipping rates may be.
Your country may require payment of duties and taxes upon clearance through local customs. These charges will be collected by the carrier upon delivery, not collected through Bella Mera and not included in your shipping cost.
What is your return policy for international orders & does customs open packages?
We do apologize we do not take returns on international orders at this time. We would like our international customers to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
What is a Rush Order & does that include shipping?
When you pay for shipping that does not include rush fees of any kind. Rush order simply means the manufacturer/designer cuts or produces your product sooner than the normal production time or that we package your order in a much faster time frame.Processing time does not include shipping transit time. If you pay for a 2 week rush and 2 day UPS that would mean, we ship it out within 2 weeks and the method will be 2 day UPS. Rush is a service and shipping is for freight costs.
Verification Process for International Orders
Some orders are subject a Verification procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that order and that ship-to information are legitimate. This process rarely delays an order, and generally requires either a simple call-back or requesting a drivers license and/or additional info to be sent over.
If your order requires Verification, we will advise you by phone or e-mail. This is why it's important that you leave both day and home phone numbers when ordering and that you keep your information current.
It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.
We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.
We will send you an email with the tracking number and carrier once your package is sent out. Please be sure to watch your own tracking. You can set up personal tracking preferences with each site.
Track USPS Packages
Where do you ship and what days of the week do you ship?
We can ship to virtually any address in the Continental United States, Alaska, and Hawaii. All other countries must place orders on the website and process with UPS. We do have some restrictions on some products, and some products cannot be shipped to international destinations. UPS and major shipping companies cannot ship to Post Office Boxes or APO/AFO addresses. Please provide us with a physical street address for these carriers, so your order is not delayed.
Bella Mera Bridal ships orders Monday-Friday excluding Federal Holidays. Major delivery companies such as UPS, will not ship on major holidays.
What happens if I refuse my shipment or return to sender?
All refused shipments will be charged double the shipping fee to cover transportation costs both ways and any return policy will be auto-voided. The merchandise will be sent back to you returned to sender and you take the chance of losing your merchandise, we do not open refused shipments, we will write "Return to Sender" on the box and charge your card for shipping again, plus a $50 refused fee. Refused shipments do not negate your financial responsibility and we will notify your credit card company of full detail. We do not take returns on international shipments.
How long will it take to receive my order?
Every product can vary, please see the item for shipping times. Some veils and products can take longer. Which means, if you choose UPS shipping, your item will ship that method when you order is ready to be shipped. Please see the individual product for shipping times. In some cases items may be on back order and discontinued by our vendors/suppliers. We update our product catalog frequently. If we find such a situation, you will be notified right away if any of your items are on back order, delayed in any way or discontinued and no longer available. Please see our Shipping & Delivery Schedule for more info.
I want my merchandise in a cardboard box, is that included?
If you want a cardboard box choose upgraded shippping such as UPS or FEDEX at checkout.
Can I place an order via phone?
If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 1-888-200-7820. Our Customer Service representatives are standing by to take your call during our business hours.
Can I have my item Gift Wrapped?
Yes, some products are available for gift wrapping. See your product details.
Does my order require a signature?
Express Mail, Overnight, and 2nd/3rd Day packages will require a signature in most cases unless you notify us that a signature is not necessary. Most Priority Mail will ship with delivery confirmation tracking only. You can upgrade to signature confirmation at checkout.
Where will my orders ship from?
Depending on product availability and in-store stock, orders will be shipped from our store in Virginia or may be shipped to you directly from the manufacturer/designer/supplier. At times, depending on your order, it may arrive in several different packages. You should receive them within a few days of each other in most cases.
Lost/Misplaced/Misdelivered Packages with United States Postal Service
This is a very rare occurrence of any lost/misdelivered package and we have been thankful to have seen this occur only one time & the packaged was misdelivered to the next door neighbor. Having a package lost in the mail is frustrating, especially since there is no guarantee the item will ever be found. Once the package shows delivered by the carrier, we consider that a delivered package. We cannot offer any replacement/refund if your carrier has left the package with someone a front desk or by your front door,etc.
We know this can be very stressful. If you did not upgrade your shipping to signature delivery, it is very difficult to track or trace what happened to a package once the package shows delivered successful. We will make a courtesy call to your local post office for you and lodge a complaint, however, this is a local postmaster issue and you must talk with your local post office manager. If a package is lost and the postmaster has spoken with your local carrier and verifies that he did indeed deliver, you can file a complaint with them. The best way is to track your own package by the day, so you can be home when it is delivered, do not chance them leaving an open area or choose signature usps to really be safe. We would advise to use UPS/FedEX or Signature Delivery USPS if you're unsure of how your carrier delivers.
To File a Claim with USPS.com visit: https://www.usps.com/ship/file-domestic-claims.htm or call 1-800-ASK-USPS
Please feel free to call us at 540-687-6875 or 888-200-7820 with any questions that you may have.
Email Questions to Shipping@BellaMeraBridal.com
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