By Appointment Visits
Phone Hours - Eastern
Text Hours202-643-6372 (MERA)
VISIT OUR NEW 24/7 SELF SERVICE HELP CENTER
(*Help will open in another tab)
What is a Rush Order & does that include shipping?
Rush order simply means that Bella Mera Bridal/Manufacturer/Designer cuts or produces your product/order sooner than the normal production or processing time in a much faster time frame. Processing time does not include shipping transit time. If you pay for a 2 week rush and 2 day UPS that would mean, we ship it out within 2 weeks and the method will be 2 day UPS. Rush is a service that is optional and shipping is for freight costs only. When you pay for shipping that DOES NOT include rush fees of any kind. Example: If your item shows 2 to 5 weeks processing time and you pay for overnight UPS Shipping, this does not mean the item ships to you that next day, this means, your items will ship in 2 to 5 weeks and when ready; will be shipped overnight.
General Shipping Info
- We do ship internationally and you pay for your own custom fees, duties and taxes upon arrival (For quotes: Support@BellaMeraBridal.com)
- All of our orders are shipped via UPS, Priority Mail or First Class Mail Only w/tracking
- Orders are shipped after the processing times or your selected delivery dates
- UPS Ground can take an additional 5 business days to arrive at locations on the west coast
- Orders containing more than one item may ship in multiple packages and may ship on different days
- Once your order is shipped you will receive an email with your tracking information
- If you purchase an item not available by your date or not in stock. You will be contacted by a customer service representative
Will I get tracking information for my order?
Yes, when your package is ready for shipment. We will email you when you order is ready and the status will be changed to "awaiting shipment". Then your items will ship within 24-48 hours after that. When it has shipped, you will get another email with the tracking number and you can log in to see the tracking number once you have been notified it's been shipped. If you received your shipped email, it was located inside that email. You can also log in HERE to get your tracking number.
When will I get my merchandise?
If your item states it will ship in 2 to 5 weeks. This means your merchandise will ship out to you anytime no sooner then 2 weeks and can ship out late as 5 weeks from Bella Mera Bridal. If you place an order on the weekend, your days start on the next business day. If your event falls very close to the processing time, please order rush, they don't always ship exact 2 weeks.
Every product can vary, please see the item for shipping times. Please see the individual product for shipping times. In some cases items may be on back order and discontinued by our vendors/suppliers. We update our product catalog frequently. If we find such a situation, you will be notified right away if any of your items are on back order, delayed in any way or discontinued and no longer available.