[ALL DRESSES/JUMPERS PURCHASES ARE FINAL SALE] - [ONLY IN STOCK DRESSES ARE ELIGIBLE FOR STORE CREDIT ONLY]
Thank you for reading this before your purchase. A return fee will apply for any return requested based on the guidelines below. Most items will incur the 20% return fee. Rush Fees & Shipping are not refundable and your responsible for the cost of return shipping. We do not offer Exchanges, you have to place a new order and process your return separately. The return policy is posted online 24/7 before any purchase. We guarantee that we'll hold up to our policy 100% for every customer and treat everyone fairly. We guarantee that you will receive what you order in the size, color and specifications, if a mistake was made, it will be fixed and & handled immediately. International sales are final sale and any duties or custom fees are the responsibility of the buyer. (Any chargebacks or disputes automatically void the return policy). Canceling orders midstream could incur a 15-30% restocking fee as most items are final sale, see details below.
Immediate Delivery Dresses - These specific dresses are eligible for return within 30 days in pristine unworn condition, however will not accept a request for return after your wedding date. Immediate Delivery merchandise is available for in-stock purchases that ship in less then 10 days in select styles, sizes and colors for All Dessy Collections Only and clearly marked in stock or quick ship dresses, all others are final sale. A $20 fee + shipping is non-refundable will apply for any return of an In-Stock Dress and the Quick Ship Dress fee is non-refundable. The online credit will be in the amount of your merchandise purchase. Shipping/Rush fees are non-creditable.
Ordering - You will want to allow plenty of time for the shipping, processing times and any alterations/appointments that may be necessary.
Dress Colors - Although we attempt to represent colors as accurately as possible, we cannot guarantee that the colors shown on your monitor will match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear different than the actual fabric. Swatches are provided online, if your unsure about a color before ordering, contact us before placing your order. We suggest physically visiting your local retailer to view the designer's swatch color chart prior to ordering or confirm with the bride she has approved the color your choosing. We order the dress in the color listed on your invoice. The customer is responsible for the color that is ordered. Dress colors cannot be compared across different manufacturers or by googling a color.
Sizing - The customer is solely responsible for choosing their own size online and not based on verbal recommendation. Measurements and sizes are based on U.S. calculations. Please note measurements are taken to determine the closest size to be ordered on the size chart and the garment will not be custom-made to exact measurements, but by you selecting a size that will cover your measurements.
Processing Times - If your items shows 3-5 weeks for processing, that means your item will ship sometime between 3 and 5 weeks. Rush Services and Shipping are two separate things. If you order 10 day rush on the product page to get your item sooner and choose Overnight UPS shipping, that would mean your item ships in 10 days and will ship with Overnight UPS when ready.
Order cancellations & changes - We do not cancel orders in midstream or take cancellations via email, you will have to return your merchandise with the return fee if it's eligible + pay all shipping costs. You would have to call via Phone to cancel and get a Cancel Confirmation#, sending an email does not cancel any order, you have to call 888-200-7820. Our order fulfillment and shipping platform are designed to send orders very efficiently with automation, even after hours. Our processing begins as soon as an order has been placed, therefore we cannot change, cancel or modify orders. *At times we may possibly be able to cancel for a 30% cancellation fee, if your bridal party placed orders and you ask for cancellations, it would be 35% fee charged for each ordered cancelled due to the time and admin work for your party, but not guaranteed**
Unclaimed/Returned to Sender Packages - If a package comes back, you will be contacted at the email address on your invoice. We will attempt to send the package to the same address as a one time courtesy if we do not hear back from you in writing to Support@BellaMeraBridal.com with the standard shipping and we will bill your credit card for the new shipment. We are only obligated to mail you the item to the address provided on your invoice, you are responsible for providing a correct secure address and for picking up your own mail. We will attempt to contact asking you for another address, then the item will be sent out to you again and your account will incur a $50 fee and up to $250 for International. If the item comes back a 2nd time, we will notify the credit card company you were contacted several times and you will lose your merchandise to be treated as abandoned. We will not honor a refund request for these package types as most items are final sale, shipping and rush charges are non-refundable.
Tiaras, Veils, Headpieces, Sashes, Accessories (for eligible items)(International Excluded)
Tiaras with Jewelry Sets are NOT returnable
Any Accessories with Matching Jewelry are NOT returnable
You have to request a return within 10 days total from when the items show delivered from the carrier
All Dresses are final sale
Any dress from Adult to Children's are final sale that are special ordered for you with the Designer (see terms below). We do have one exception for quick ship dresses, they can be returned within 30 days and have to be returned before your wedding date.
Return Merchandise Authorization Number
If your return is approved and you meet the return criteria listed for your category below, we will gladly issue your Return Merchandise Authorization Number. Your RMA number expires 5 days after the date it was created, we do require you to send your tracking number within 5 days & it should be postmarked by the 5th day. No returns are accepted unless the package bears our Return Authorization Number.
Returns must be in original condition - security tags cannot be removed, original tags in the same place, unworn, unwashed, unaltered, undamaged, clean & free of lint and hair with no markings. Once any tag has been removed, an item cannot be returned or after your wedding date.
Refunds to your original payment minus the return fees and store credit for in stock/quick ship dresses. Any store credit is available for purchases on BellaMeraBridal.com. Balances on online credits never expire and cannot be converted to a refund.
Your refund will be minus the return fee, any rush fees you pre-paid & shipping charges. Free shipping is deducted and your original shipping paid is non-refundable since this has been exhausted already shipping the item to you. Any Free promotional items such hanger clips, garment bags, silicone bras etc. are not returnable and will be charged full price. Any free promotional item is charged full price and will be deducted out the return. See the Return Fees section below for your return fee cost.
These items are final sale and cannot be returned
(Any chargebacks or disputes automatically void the return policy)
- ALL DRESSES/JUMPERS ARE FINAL SALE. Special Order items that were ordered specifically for you this includes Formal Wear Dresses, jumpers, two pieces, halters, bridesmaids, Flower Girl Dresses, All Dessy Collections, Watters, #LEVKOFF, Bill Levkoff, Rosebuds or any dress on the website that is special ordered for you with a ship date over 2 weeks, this indicates the dress being special ordered for you. A formal wear dress consists of Bill Levkoff Dresses, Alfred Sung Dresses, After Six Dresses, Jenny Packham Dresses, Dessy Dresses, Levkoff Dresses, Junior Dresses & Flower Girl Dresses
- Tuxedos, Ties, Scarfs, Pashminas, Cravats & Pocket Squares
- Tiaras with Jewelry Sets are final
- All Jewelry is final sale
- Fabric orders by the yard and swatches
- Personalized and dyed items are final sale
- Any Glass Merchandise, Scarfs, Pashminas, Shoulder Jewelry, Gown Jewelry, Gloves, Ceremony Items, Reception Accessories, All Jewelry is final sale, Furs, Slips, Earrings, Necklaces & Garment Bags
- Items with any tags missing and not attached to the item
- Veils with custom blushers added and wedding veil colors or sashes that are gold, oyster, shimmer/glitter, blush, black, mocha, rum pink and champagne. Any veils modified are final sale. Any veil requested to be cut shorter or made longer is final sale.
- Any items from the Erica Koesler Collection
- ALL INTERNATIONAL IS FINAL SALE
- Undergarments/Slips, Silicone Bras, Petticoats, Flatter me Bras, Bra/bra cups are final sale
You will have to place a new order for your new merchandise with the current processing times. Your new return is sole and separate from the new purchase. New merchandise or replacements cannot be shipped out unless you place a new order as we do not offer exchanges. We would be happy to find a faster option, if needed, just call us. If you used a coupon on your original order, we will not apply that coupon to a new order. You have to use what current coupons are available at the time of the new purchase.
Our order platform and shipping systems are designed to send orders right away to our manufactures with sensitive shipping dates. Therefore we cannot change, cancel, transfer funds or exchange goods. If you contact us within 24 hours of placing your order and need to make a small change, that may be doable. If you approved a special order or special dates for your order and then change your mind, we cannot cancel your order. We are a specialty boutique and most merchandise is special ordered. Our vendors don't take cancellations in midstream of ordering. Sending an email asking telling us to cancel your order is not a cancellation. **Please see your invoice for the cancellation policy, at times we may possibly be able to cancel for a 30% cancellation fee, if your bridal party placed orders and you ask for cancellations, it would be 35% fee charged for each ordered cancelled due to the time and admin work for your party, but not guaranteed**
Shipping, Rush Fees or Free Shipping Charges are always non-refundable, unless we made an error. You are responsible for any shipping fee to return. Return are not accepted for items under $25.00. We guarantee all merchandise and authenticity.
Wedding veils are non-exchangeable. If you require another color or new veil, a new order will have to be placed and you will have to process the return for your current one. Shoes must be unworn with no toe markings or worn bottoms. **Returns are not accepted after your wedding date for any reason** Any free shipping is deducted from your return.
All merchandise shipped is brand new and packaged properly when shipped. We closely inspect every piece of merchandise that leaves for shipping and photos of your product will be compared to the original photos when the shipment was sent out if your making a claim. We photograph merchandise upon shipment with your packing slip and the box before shipment. For defective or damaged items, any damage claims must be reported within 3 days of receiving the shipment from the carrier (THIS DOES NOT APPLY TO INTERNATIONAL, ALL CLAIMS MUST BE DONE WITH THE CARRIER and YOU HAVE TO REQUEST EXTRA INSURANCE IF YOU WANT YOUR PACKAGE TO BE INSURED, WE DO NOT PROVIDE ANY INSURANCE FOR YOU). We will not accept returns because you ordered the wrong size, chose the wrong color, accidentally damaged your item or the event cancels. To report such items, contact us within 3 days of delivery from the carrier website via Support@BellaMeraBridal.com & verbally at 888-200-7820. Insurance is available at checkout should your package be damaged, this cannot be added on after your item is delivered. We will require photos of any damage in your 1st email.
A defect is not size claims or color claims. Swatches are online and you can ask before ordering if you unsure of the color. We inspect every shipment for the color, size and fabric that you chose personally. If we did not send that, we will gladly correct any issue asap. However, if we sent you exactly what you ordered, we will not take any claim. Unless a drastic issue is reported or something has a major defect. If our photographs show no damage upon shipment, will not honor your claim.
In the event your item arrives defective or we have missed something, we will contact the vendor/manufacture on your behalf. We will offer a repair or replacement if the items was reported within 5 days of being delivered.
If you have accidentally damaged your own merchandise as it can happen, we can assist you with a promo price on another item only. Depending upon stock availability, Bella Mera Bridal will attempt to replace defective or damaged items. If a replacement cannot be issued in time due to your wedding, you will receive a store credit only for the purchase price plus shipping and handling fees for the item(s). A refund will only get issued if we do not have that item available or the event date is to close, we will not issue a refund.
We understand you may want to try on many items on the website in the comfort of your home and we're just as excited you want to see them. However, we are not a try on service; we sell new unopened merchandise. If your a bulk shopper or prefer to see before you decide to keep the merchandise.
- Buying two veils in the same style and ordering all colors to see which you like best
- Buying multiple wedding veils or multiple crowns, with the intention of returning one or all so you can where them at an event
- If your cart has more than two of any items, the policy is void and they will be final sale. (Ie: buying 3 crowns, buying 3 veils, etc)
Placing multiple or separate orders does not negate this policy (ie: you purchase twice under two different cards or you place separate orders shipping to the same address). This only applies if your buying multiple items of the same thing to see which one you like best.
Request a return merchandise authorization (RMA) number by filling out the form below. You will receive a confirmation email right away that we received your return and another detailed email with details about your return within 5 business days, including your RMA number and next steps or instructions & address where to send your item.
Once your item shows delivered back to us, please allow 5-7 business days for the inspection and to process your return. You will receive a confirmation via email when your return has been processed. Credit Card refunds are done on the 28th of every month. We'll credit your original account of payment during that time, which will show on your next statement for credit card returns, depending on the issuing bank and/or billing cycle.
If an item is returned in unacceptable condition, we will send it back to you and no refund will be issued. If your requesting a return for an item listed above non-returnable and final sale, we will not send a RMA number for approval to return.