[The return form is at the bottom of this page]
Thank you for reading this before your purchase. A return fee will apply for any return requested based on the guidelines below. Most items will incur the 15% return fee. Rush Fees & Shipping are not refundable and your responsible for the cost of return shipping. The return policy is posted online 24/7 before any purchase. We guarantee that we'll hold up to our policy 100% for every customer and treat everyone fairly. We guarantee that you will receive what you order in the size, color and specifications, if a mistake was made, it will be fixed and & handled immediately. International sales are final sale and any duties or custom fees are the responsibility of the buyer.
Tiaras, Veils, Headpieces, Sashes, Accessories (for eligible items)
You have to request a return within 10 days total from when the items show delivered from the carrier
In Stock Dessy Collection Dresses
You have to request a return within 30 days from delivery for dresses that are shipped to you in 14 days or less.
Return Merchandise Authorization Number
If your return is approved and you meet the return criteria listed for your category below, we will gladly issue your Return Merchandise Authorization Number. Your RMA number expires 5 days after the date it was created, we do require you to send your tracking number within 5 days & it should be postmarked by the 5th day. No returns are accepted unless the package bears our Return Authorization Number.
Returns must be in original condition - security tags cannot be removed, original tags in the same place, unworn, unwashed, unaltered, undamaged, clean & free of lint and hair with no markings. Once any tag has been removed, an item cannot be returned or after your wedding date.
Refunds to your original payment minus the return fees
Your refund will be minus the return fee, any rush fees you pre-paid & shipping charges. Free shipping is deducted and your original shipping paid is non-refundable since this has been exhausted already shipping the item to you. Any Free promotional items such hanger clips, garment bags, silicone bras etc. are not returnable and will be charged full price. Any free promotional item is charged full price and will be deducted out the return. See the Return Fees section below for your return fee cost.
These items are final sale
- Special Order items that were ordered specifically for you this includes Formal Wear Dresses, bridesmaids, All Dessy Collections, Watters, #LEVKOFF, Bill Levkoff, Rosebuds or any dress on the website that is special ordered for you with a ship date over 2 weeks, this indicates the dress being special ordered for you. A formal wear dress consists of Bill Levkoff Dresses, Alfred Sung Dresses, After Six Dresses, Jenny Packham Dresses, Dessy Dresses, Levkoff Dresses, Junior Dresses & Flower Girl Dresses
- Tuxedos, Ties, Cravats & Pocket Squares
- Fabric orders by the yard and swatches
- Personalized and dyed items are final sale
- Any Glass Merchandise, Gloves, Ceremony Items, Reception Accessories, Jewelry, Furs, Slips, Earrings, Necklaces & Garment Bags
- Items with any tags missing and not attached to the item
- Veils with custom blushers added and wedding veil colors or sashes that are gold,oyster, shimmer/glitter, blush, black, mocha, rum pink and champagne
- Any items from the Erica Koesler Collection
- Undergarments/Slips, Silicone Bras, Bra/bra cups are final sale
You will have to place a new order for your new merchandise with the current processing times. Your new return is sole and separate from the new purchase. New merchandise or replacements cannot be shipped out unless you place a new order as we do not offer exchanges. We would be happy to find a faster option, if needed, just call us. If you used a coupon on your original order, we will not apply that coupon to a new order. You have to use what current coupons are available at the time of the new purchase.
Our order platform and shipping systems are designed to send orders right away to our manufactures with sensitive shipping dates. Therefore we cannot change, cancel, transfer funds or exchange goods. If you contact us within 5 hours of placing your order and need to make a small change, that may be doable. If you approved a special order or special dates for your order and then change your mind, we cannot cancel your order. In some rare instances, if a cancellation is allowable by the manufacturer, an $85 cancellation fee will apply, this mainly applies to special ordered dresses like Levkoff, Dessy, etc. We are a specialty boutique and most merchandise is special ordered. Our vendors don't take cancellations in midstream of ordering. Sending an email asking telling us to cancel your order is not a cancellation.
Shipping, Rush Fees or Free Shipping Charges are always non-refundable, unless we made an error. You are responsible for any shipping fee to return. Return are not accepted for items under $25.00. We guarantee all merchandise and authenticity.
(Any veils 110" inches & longer are final sale)
Final Sale Items: Erica Koesler Items, Customized Items, Champagne, Shimmer/Glitter & Blush Colored Veils
Wedding veils are non-exchangeable. If you require another color or new veil, a new order will have to be placed and you will have to process the return for your current one. Shoes must be unworn with no toe markings or worn bottoms.
In stock dresses include Dessy, After Six, Lela Rose, Jenny Packham, Social, Dessy Tuxes or Alfred Sung
These are the only bridesmaids & dresses that are returnable by the Dessy Collections and they are shipped to you in 14 days or less and they are clearly marked quick ship dresses, all others are final sale. Bill Levkoff and #Levkoff in stock dresses are final sale. For the Dessy Collections you can order it, try it on and return it if you don't love it (*UNALTERED*). Security tag must be attached and no stains with original tags. Regular bridesmaids orders are not returnable.
All merchandise shipped is brand new and packaged properly when shipped. We closely inspect every piece of merchandise that leaves for shipping and photos of your product will be compared to the original photos when the shipment was sent out if your making a claim. We photograph merchandise upon shipment with your packing slip and the box before shipment. For defective or damaged items, any damage claims must be reported within 5 days of receiving the shipment from the carrier. We will not accept returns because you ordered the wrong size, chose the wrong color, accidentally damaged your item or the event cancels. To report such items, contact us within 5 days of delivery from the carrier website via Support@BellaMeraBridal.com & verbally at 888-200-7820. Insurance is available at checkout should your package be damaged, this cannot be added on after your item is delivered. We will require photos of any damage in your 1st email.
A defective dress would be a zipper missing or something drastic (we have never seen a missing zipper, this is an example), not size claims or color claims. We inspect every shipment for the color, size and fabric that you chose personally. If we did not send that, we will gladly correct any issue asap. However, if we sent you exactly what you ordered, we will not take any claim. Unless a drastic issue is reported or something is defect.
In the event your item arrives defective or we have missed something, we will contact the vendor/manufacture on your behalf. We will offer a repair or replacement if the items was reported within 5 days of being delivered.
If you have accidentally damaged your own merchandise as it can happen, we can assist you with a promo price on another item only. Depending upon stock availability, Bella Mera Bridal will attempt to replace defective or damaged items. If a replacement cannot be issued, you will receive a store credit only for the purchase price plus shipping and handling fees for the item(s). A refund will only get issued if we do not have that item available.
We understand you may want to try on many items on the website in the comfort of your home and we're just as excited you want to see them. However, we are not a try on service; we sell new unopened merchandise. If your a bulk shopper or prefer to see before you decide to keep the merchandise. Our policy is one return per customer, per card or same address in the same category within a 30 day period. Example, if you buy multiple wedding veils or multiple crowns, only one item will be accepted for a return. Placing multiple or separate orders does not negate this policy (ie: you purchase twice under two different cards or you place separate orders shipping to the same address). This only applies if your buying multiple items of the same thing.