Fill out the return form at the bottom of the page, Obtain an RMA#, Send the item back if your return is eligible
We know that most of our customers are buying for a special event and you need a little time to see if something matches or fits just right. We'll always do our best to take care of customers. A return fee will apply for any return. We guarantee that we'll hold up to our policy 100% for every customer and treat everyone fairly. We are very transparent about the policy upfront and this is posted online 24/7. It's just how we want to do business with you and maintain a good relationship with you. We ask that you be fair with us and understand we don't offer return extensions or give extra days, the policy is set forth and all customers receive the same policy. We use the delivery dates based on USPS, UPS or FedEx. International returns are not accepted at this time and any duties, fee or custom fees are the responsibility of the buyer.
Request a return within 10 days total from when the items show delivered from the carrier for most merchandise, 3 days only for Milano Dresses and 30 days for All Dessy Collections In Stock Dresses. A return fee will apply for any return. The return form is available 24/7 at the bottom of this page and is time stamped, you will receive a confirmation email that is has been received. Returns are not processed on text & the form is required on all returns. Any items not listed with return fees below are non-returnable. This policy is same for every customer and we do not offer extensions on these guidelines. These are posted online before any purchase is made.
If your return is approved and meet the return criteria listed for your category below, we will issue your Return Merchandise Authorization Number. Your RMA number expires 5 days after the date it was created, we do require you to send your tracking number within 5 days & should be postmarked by the 5th day. No returns are accepted unless the package bears our Return Authorization Number. Returns will not be accepted after your Event date listed on your invoice.
Returns must be in original condition - security tags cannot be removed, original tags in the same place, unworn, unwashed, unaltered, undamaged, clean & free of lint and hair with no markings. Once any tag has been removed, an item cannot be returned.
Our return address only accepts Authorized Pre-Approved Packages. Returns can only be sent back with approval. The return address is NOT the same as our store address.
Refunds to your original payment with a return fee. We do not offer exchanges, if you want new merchandise, a new order will have to be placed online.
Your refund will be minus any Free Shipping Fees, Rush Fees & and the Original Shipping charge of your order is non-refundable. Any Free promotional items such hanger clips, garment bags, silicone bras etc. are not returnable and will be charged full price. Any free promotional item is charged full price and will be deducted out the return. See the Return Fees section below for your return fee cost.
Items not eligible to be returned (*any items listed without returns fees below is not returnable*)
- Special Order items that were ordered specifically for you this includes bridesmaids, fabric orders by the yard, swatches, flower girl and junior bridesmaids dresses.
- Personalized and dyed items are final sale
- Items with any tags missing and not attached to the item
- Veils with custom blushers added and wedding veil colors or sashes that are gold,oyster, blush, black, mocha, rum pink and champagne are non-returnable
- Any items from the Erica Koesler Collection, Altered Items, Glass items, Ceremony Items, Reception Accessories, Jewelry, Furs, Slips, Earrings, Necklaces, Garment Bags
- Undergarments/Slips, Bra/bra cups are final sale
- Any item that may have been damaged in route to you is replaced with the same exact item only if you purchased insurance
You will have to place a new order for your new merchandise with the current processing times. Your new return is sole and separate from the new purchase. New merchandise or replacements cannot be shipped out unless you place a new order as we do not offer exchanges. We would be happy to find a faster option, if needed, just call us. If you used a coupon on your original order, we will not apply that coupon to a new order. You have to use what current coupons are available at the time of the new purchase.
Our order platform and shipping systems are designed to send orders right away to our manufactures with sensitive shipping dates. Therefore we cannot change, cancel, transfer funds or exchange goods. If you contact us within 1 hour of placing your order and need to make a small change, that may be doable. If you approved a special order or special dates for your order and then change your mind, we cannot cancel your order. We are niche boutique and most merchandise is custom ordered to your specifications just for you. Our vendor don't take cancellations in midstream of ordering. If your event cancels, we still cannot cancel your order.
For all categories: Shipping, Rush Fees or Free Shipping Charges are always non-refundable, unless we made an error. Your are responsible for any shipping fee to return. Return are not accepted for items under $25.00. Wedding Veils WITH additional sewn on or custom added velcro blushers added to your veil or any custom modification will not be accepted for a return due to customization. ALL ERICA KOESLER ITEMS ARE FINAL SALE. We guarantee all merchandise and authenticity.
(Any veils 120"Long and above are final sale, non-returnable or non-exchangeable*)
Any order placed placed prior to 4/26/19 for this category only, will only be charged a 15% Return Fee
Final Sale Items: Erica Koesler Items, Customized Items, Champagne & Blush Colored Veils*
Wedding veils are non-exchangeable. If you require another color or new veil, a new order will have to be placed and you will have to process the return for your current one. Shoes must be unworn with no toe markings or worn bottoms.
Shipping, Rush Fees or Free Shipping Charges are always non-refundable, unless we made an error. Your are responsible for any shipping fee to return.