Bella Mera Bridal Boutique LLC

Phone Support

We're here to help you every step of the way! With over a decade of experience in bridal accessories, our team is committed to providing exceptional service from your first inquiry through your wedding day.

In honor of the Thanksgiving holiday, our office closed at 12:00 PM Eastern on Tuesday, November 26th, 2025. We will reopen on Tuesday, December 3rd and respond to all messages in the order they were received. We're always closed on Monday's.

Shipping: Our shipping team will be working limited hours during the holiday: Tuesday, 11/26/25 until 3:00 PM EST and Friday, 11/29/25 from 8:00 AM - 12:00 PM EST. Watch your emails for tracking information.

Customer Service Hours on non-holidays:
Tuesday – Friday, 10:00 AM – 4:00 PM (Eastern Time)

Local: 202-470-3030
Toll-Free: 888-200-7820

Email: Support@BellaMeraBridal.com

Please note: We are a boutique operation, not a large call center. Phone support is available during the hours listed above. For faster service outside these hours, please use our online support options.

Boutique Appointments

We are an appointment-only boutique—not a walk-in store.

To ensure personalized attention and dedicated time for your consultation, please call ahead to schedule an appointment during our business hours.

Online Support Options

Submit a Support Ticket (24/7):
Click the "Help" button on our website to submit a support ticket. Our team will respond during business hours, typically within 1-2 business days.

For Current Customers

New Orders (Just Placed):
Orders can be placed online anytime, 24/7. If there's any issue with your order or an item cannot be fulfilled, we'll notify you immediately through:

Track Your Order Status:
Log into Your Account

Email Assistance

If you're on the go, don't worry! You can send an email to Support@BellaMeraBridal.com with all the necessary information to assist you, including the product link, style, color, order number or event date. We'll get back to you as soon as possible. You can also leave your cell phone number as an alternate way for us to contact you.

Live Chat Assistance

Live chat is offered at various by our our experience live chat agents. You can find this on the website and chat button if the live chat is taking chats. They can provide general pricing information, quotes and order updates for merchandise not shipped. Appointments, Returns or any Customer Issues are not handled on live chat and the agent will direct you to send an email for assistance.