Thanks for visiting, your patronage and for supporting our small business. At Bella Mera please know customer service and client satisfaction is our main priority. We pride ourselves on offering first class service to customer before, during, and after a sale. We're available to answer your questions, give shopping advice, and lend a helping hand. All services in store are By Appointment Only. Please send us a message with the form below. We'll work on responding within 1-3 business days (Tuesday thru Friday).
Self Help Options Online - Book Appointments , Place Orders, Check Ship Dates, Get Pricing and Order Swatches
Appointment Info: Any visit requests or consultations are submitted online by clicking HERE
Online Orders - You can order online at your leisure. For Bridesmaids, we do require your event date to be 2 weeks prior to the ship date online. If you ordered any item online and it's not available, we will contact you and offer a refund or other options. If your already placed order shows [Awaiting Fulfillment] this is just a standard message letting you know the order has been placed and waiting to be filled, once it ships the status will be changed to shipped.
Text Assistance during business hours - Send a text to 202-643-6372, we’ll keep your wait time as short as possible on text. We value your time, so please send along the product link, style, color, event date or all info you need assistance with on your 1st text. (Appointments/Returns are not handled on text). We'll reply within 3 hours (Tuesday thru Friday).
Related to a recent online order? Log in to view your recent Purchases. Send messages inside your account & get your tracking information inside your account.
Looking for tracking? Once we have shipped your order, you will receive an email update with shipping details and a tracking number. You may follow the link in the email to check the estimated arrival of your order.
Return Policy Info: All returns are processed online only by clicking HERE
By Appointment Only
Customer Service Phone Hours