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F.A.Q - Try On At Home Program


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Order your dresses today and we'll ship them right out!

Below please find our FAQ for some common asked questions for our Sample Try On Program, we offer two options, if you have other questions, please just send it to Support@BellaMeraBridal.com

Try On At Home Dress Sample Program is available to anyone in the US for up to 3 dresses

Hosting your own Bridesmaids Dress Party at Home for up to 7-10 dresses is available to local brides only [Access to 100's of dresses]

View all the Try on Dress Samples Here 

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  • Question Can I host my own Bridesmaids Party at home with my bridesmaids since COVID-19 won't allow us to come as a group? showhide
    Answer

    Due to COVID-19, this is a convenient option for our local brides and safer way to host until more promising news arises.  Stay Healthy and Safe! 

    We're excited to get you started. We will schedule a phone call with you to procure your sample box. We'll ship to a verified Virginia US address within 50 miles of 20166 [Example areas: Reston, Fairfax, Dulles, Sterling, Ashburn, Aldie,Tysons, Fall Church, Arlington, Rosslyn, Middelburg, Chantilly & Vienna] [we will not ship to PO boxes or address's that cannot be verified][Verifiable consists of being up to look up your address online, checking it against your credit card details, etc.]  We have over 100 dresses to choose from for this option, a list can be sent.

    Host your own Bridesmaids Party at home [Local Brides Only] - If your a local bride with a valid local I.D, you can pick out up to 7 dresses for a flat rate fee of $100.00 or 10 dresses for $125 & host your Bridesmaids Party on your own time!. Keep the dresses up to 7 days. This option will require a $100 Authorization on your card and fully refunded when the dresses are returned. Size charts and measuring tape will be provided with your dresses. This option allows you to plan it your way in the comfort of your own home on your own time, invite all your besties and family. With having them 7 days, allows for other bridesmaids to come on different schedules. We will provide a Stylist on call that will be available either text or email, should you have questions while your hosting. If you decide to purchase your dresses with us, we will offer $10 off each dress.

     

  • Question How many dresses can I order to try on at home & what dresses can I order for this program? showhide
    Answer

    You will be able to choose up to 3 dresses from any of our Bill Levkoff Collections, Dessy Collections & Wtoo by Watters. They do come with a white security tag and ID#, that have to be returned with the dress and not removed to account for the samples.

    All available try on samples are here - https://www.bellamerabridal.com/try-on-at-home/

    If you have any questions, please contact us directly at: Support@BellaMeraBridal.com and we are happy to have answers!

  • Question Why do you need to place an authorization on my card? showhide
    Answer

    For ordering online, a zero dollar credit card authorization is only to ensure a valid card number remains on file. Our website is secure on product pages & checkout. This is separate from your $20 fee per dress that is paid today, the Authorization is not a charge. You only pay the $20 per dress fee today. The zero dollar authorization is completed once the dresses are shipped to ensure the card is valid and you are only charged the retail price if the dress does not come back at all, not postmarked by the 7th day or comes back damaged. Damage would be tears, rips, holes, severe odors, full of animal hair or stained. We ensure all dresses are checked and clean before being sent out to you. If you see any issue, notify us right away.

  • Question Do you provide any support? What’s your response time? showhide
    Answer

    Please add our email: Support@BellaMeraBridal.com to your address book to ensure our response email isn’t marked as spam mail.

    In Store Hours: By Appointment

    We will try our best to reply your emails as soon as possible.

    – We will reply to your email within 2-5 business days during our limited hours due to COVID

    – Regarding texts,we will reply once available.

  • Question How do I get a return label? showhide
    Answer

    We will send your return label with your dresses and you can reuse the same box it will be sent in to return them. Please postmark within 7 days total. 

    If you have any questions, please contact us directly at: Support@BellaMeraBridal.com and we are happy to answer your questions!

  • Question Can my Try on At Home fees be credited to my final order? showhide
    Answer

    We will offer a $10 off coupon for 1 dress ordered and $20 off for two dresses ordered [$20 is the maximum credit]. You can use the credit if you place an online order on our website within 30 days. Please ask for the code. The $20 initial fee you pay for dress covers the service to use the program and the shipping costs. In fact, most times it only covers the shipping cost to you. We provide this service for most shoppers intending to place orders on our website.

     

  • Question What forms of payment do you accept and can you ship to PO Boxes? showhide
    Answer

    We accept payment methods such as Apple Pay, Credit Card, Debit cards, Paypal. [Prepaid cards are not accepted, we will have to cancel your order if a prepaid card is used]. We are unable to ship to PO Boxes or International Addresses, we would have cancel and refund your order.

     

  • Question Can you tell more important info about your Try At Home Sample Dress Program? showhide
    Answer

    We provide this service for bridesmaids & customers who are unable to make it to us and would rather do this in the comfort of their own home. 

    Important: You can keep the dresses up 7 days total. If you do not send the dresses back, we use the credit authorization on file and will have to charge you the retail price listed online for the entire amount of the dress plus the shipping fee we incurred. We are transparent upfront about this charge and it only occurs if you don't reach out or the dress is not returned. Often times, others are waiting on the dress, so please be keep in touch.

    • Return them within 7 days total
    • Shipping is included both ways
    • Dresses cannot be taken out of the country our out of the original shipping state 
    • Sample Dresses are to be returned in the same condition received
    • Report any issues with your dress within 2 business days 
    • If a delay will occur in shipping the dresses out, we'll contact you right away
    • Sample Dresses are not to be altered in anyway or worn for events
    • You will only be charged additional fees if the dress comes back damaged, we would contact you first with a quote
    • Example damage costs would [$1.00 for each missing button, $10.00 for missing dress tags, $30 Broken Zipper or $20 if the Security Tag is removed (This tag is impossible to remove unless you take a scissor to the tag or sharp object). Again, these charges will be communicated to you.

    Repairs: If you know you have damaged your sample as it can happen, please let us know ahead time and we'll know to expect on return and so the next customer is not waiting for the dress, we have to repair the item and want to give ample to time to the next customer.

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